Returns & Refunds
Return & Refund Policy
At USA Footwears, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund process. Here’s everything you need to know:
Return Conditions:
- Products must not show any evidence of wear and must be returned with all original tags.
- Items must be returned within 60 days of the date received.
- To ensure your boots remain in pristine condition, please only walk in carpeted areas until you’re sure they fit properly. Avoid hard flooring to prevent scuffing the soles.
- Original packaging (e.g., boot box) must be returned in its original condition. Boot boxes should not have tape or shipping labels attached to them to avoid a restocking fee.
Return Cost:
For defective products: If you receive a product that is incorrect, damaged by the carrier, or defective in any way, we understand your frustration and want to make the return process as smooth as possible for you. In this case, the customer won’t have to pay for return delivery. We will cover the return shipping costs and ensure that you receive a replacement product or a refund promptly.
For customer remorse: We understand that sometimes customers may change their minds or realize that the product they purchased doesn’t meet their needs. If you find yourself in this situation, where the product is in perfect condition but you simply no longer want it due to reasons such as incorrect sizing or a change of preference, we’ll still accept the return. However, in cases of customer remorse, the customer will be responsible for covering the actual cost of return delivery. We appreciate your understanding and cooperation in this matter.
Return Process:
- Start your return process by clicking here
- Original shipping and handling charges are non-refundable.
Refund Process:
- Once your return is received in our warehouse, please allow up to 3 business days for processing. You’ll receive an email confirmation once your return is processed.
- Refunds will be issued to the original form of payment. If the purchase was made with cash, a refund check will be issued.
- For purchases made online and returned in-store, refunds, exchanges, or store credit options are available.
- Orders paid by Affirm or PayPal will be refunded to the original payment method.
Exchanges
Exchanging items at USA Footwears is a simple process designed to ensure you get the right fit and style. Unfortunately, we do not offer direct exchanges. However, we provide a straightforward solution: return the item you wish to exchange and place a new order for the desired item separately. This allows you to initiate the exchange process swiftly and ensures that you receive your new item without delay.
Returning Items Shipped Within the US:
- To initiate your return process, click here
Returning Items Shipped Internationally:
- Use our convenient DHL return label, and a flat fee will be deducted from your refund. For more details and to print the return label, click here
Issues with Your Return:
- If you encounter any issues with your return or need assistance, email us at sales@bootblast.com with your full name, address, and product style number(s). We’ll respond within 1 business day.
Returns FAQ:
- Upon receipt and processing of your return, we’ll email a confirmation to the address provided on your original order. Refunds, if applicable, typically appear on your credit card account within 2-5 business days or on your next statement.
- Please allow 1-3 weeks for your return to be processed, including transit time and warehouse inspection.
- International customers can either prepay postage and duties or use our prepaid DHL return label.
Your satisfaction is our priority, and we’re committed to ensuring a smooth return and refund experience with every purchase at USA Footwears. If you have any further questions or concerns, please don’t hesitate to reach out to our Customer Support team.